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Privacy Policy

FOV Diamond Car Valeting & Detailing (“we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our website, services, or contact us directly.

1. Information We Collect

We may collect and process the following types of information:

  • Personal details: name, phone number, email address, and vehicle details when you contact us, request a booking, or use our WhatsApp booking feature.

  • Technical data: IP address, browser type, device information, and browsing activity on our website (collected through cookies and analytics tools).

  • Communications: messages sent via WhatsApp, email, or contact forms.

2. How We Use Your Information

We use your personal information to:

  • Respond to enquiries and provide quotations.

  • Process and confirm bookings.

  • Deliver our car valeting and detailing services.

  • Improve our website, services, and customer experience.

  • Comply with legal obligations.

We will never sell your personal data to third parties.

3. Legal Basis for Processing

Under GDPR, we rely on the following legal bases for processing your personal information:

  • Consent: when you voluntarily provide information via forms, WhatsApp, or email.

  • Contract: when processing is necessary to provide the service you requested.

  • Legitimate interests: to improve our services and communicate with you effectively.

  • Legal obligation: to comply with applicable laws and regulations.

4. Data Retention

We only retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law (for example, tax or accounting records).

5. Sharing Your Information

We may share your information with:

  • Service providers (e.g. hosting providers, analytics, IT support).

  • Payment processors when applicable.

  • Legal authorities if required by law.

All third parties are required to respect your privacy and process your data securely.

6. Cookies

Our website may use cookies or similar technologies to enhance your experience and analyse site traffic. You can manage your cookie preferences through your browser settings.

7. Your Rights (GDPR)

You have the right to:

  • Access, correct, or request deletion of your personal data.

  • Restrict or object to processing.

  • Withdraw consent at any time (for example, for marketing messages).

  • File a complaint with the Data Protection Commission (DPC) in Ireland if you believe your rights are not respected.

To exercise these rights, please contact us directly.

8. Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

FOV Diamond Car Valeting & Detailing
📍 Bandon, Co. Cork, Ireland
📧 office@corkcarvaleting.ie
📞 089 421 9689

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